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| - Oh Ike, how can something so tasty be so wrong?
On my first trip, I waited in line about the third person back. I ordered my sandwich sans a few listed items and waited 15 ish minutes for my order. No big deal; however, after the second bite Irealized it was made incorrectly. I returned my sandwich and watched as everyone else's sandwich got made before mine was remade. I waited 15 minutes for my sandwich to begin with and had to wait another 15 for them to remake it. Normally it's not that big a deal, but on a lunch break and you're pressed for time mistakes like this mean you don't get to eat and enjoy your lunch. Hey, they gave me a free soda for the next time I come back and spend *another $17 with them... seriously, a free soda isn't going to entice me to come back to buy another $13 sandwich.
On my second visit, I ordered onion rings, which came clumped together as one big onion ring, they were happy to remake them though, and they hand picked rings that weren't all stuck together to begin with this time. By the way, the onion rings are good, but pricey and enough for two people to share as a side. During this trip I also tried to swap out the roast beef on one of their sandwiches with pastrami instead and they wanted to charge me $6. $6 for them to take off one deli meat and use another deli meat. I wasn't adding to the sandwich, simply choosing something different, what's with the super high upcharge? I chose not to swap for the sake of my wallet.
On my third visit, to go this time, I handed the cashier $20.32 in cash on a 16.32 bill. The girl stood there for a few minutes without saying anything. I wasn't sure what exactly was going on, but I chimed in with, that should be $4 change, and she replied with "thanks, I don't know how to do math quickly in my head". I really don't have many words to describe that one. After I got home, I found the chicken sandwich I ordered had a super thin layer of chicken spread on like a mustard and some slices of cheese on their crunch roll. I'll just take this one in the wallet, as I'm not going back to have them fix it.
In good faith, I simply can't return to Ikes. I can't spend the kind of money they charge for their sandwiches and receive the level of service I have. I'm not expecting free meals, but I do expect that when you screw up, my order is put at the head of the line when it's getting re-made, I expect to have a cashier that knows how to count and I expect food between the bun when I'm spending $13 on a sandwich.
By the way, their sandwiches are delicious in their own right, their customer service, oversights as noted and exorbitant prices are what really stink about this place. I'm guessing their prices are so high because they have had to keep making my sandwiches and onion rings over, pretty much every time I've been here. Ike, you could be so much better, I just don't see myself ever visiting again to find out.
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