Complete downgrade after my last visit - easily the worst customer service experience ever. It's too bad... I used to to like the Real Sports Bar and held a number of work functions there. Never again.
I arrived with a friend on a Thursday evening around 10:30 pm. The bar was dead so we were seated quickly. The waitress told us the kitchen closes at 11pm so we proceeded to order immediately.
About 10:45, we are now told it's last call. WTF???? Their website displays a closing time of 2am. I asked the server why it's last call so early and was told the labor costs would be too high given how slow it is. As a customer, I didn't need to be told about their financials - STRIKE 1. We each order one last beer.
Food arrives quickly and we are told the restaurant is closing in 15 minutes and WE HAVE TO LEAVE. Then security comes by and tells us again. STRIKE 2. After multiple dirty looks, we are told we have 5 minutes left. We still have a full drink each that they just served us.
STRIKE 3 - The server brings my friend a "to go" container for her food... hint, hint. Once again, we are reminded a few times we have to leave.
Within minutes... the server begins arguing with us (and very loudly) that we shouldn't have ordered another drink. Why the hell did you serve it? Maybe the server should have mentioned that it's last call and you have to chug your beer. This waitress should be fired in my opinion. Terrible attitude.
Absolutely no concern for the customer.... it was incredibly clear that the staff wanted to leave early and we were in the way. I wish the hostess would have told us at the very beginning they were going to close early - I would have happily went elsewhere.
I will never return and cancel all future company events here.
BK