Decided to review CT because of the challenge. Perhaps its difficult because your relation with system varies based on where you live, the times you travel and where you are going. As someone who spends 80% of his time in downtown and the beltline, I think it suits my needs just fine.
Considering this is a city of only 1M people I think you get decent value for the system. And I've seen some incremental improvements such as the posting of train times in downtown C-Train stations and the development of the CT app. We'll see with the extensions to the C-train if the city finally creates a service closer to what Calgarians deserve. It's an OK system, but only because I do see improvements.
At least they are trying!
16/30 Yelp 30 Day Challenge