Service appointment should not take over 4 hours! I was told when I made the appointment less than 2 hours. And checking in today I was told - it would be 3 hours because of how busy it was. Ridiculous I seen my car get moved to the back of the line. Is there a system of checking what time their clients check in to what time they should be out of the shop!?!!!Ridiculous! Very upset! It's only the 10,000 miles check but gosh damn should never take over 4 hours! Note to self: keep your eyes on your vehicle the entire service time as much as possible!!!!