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  • The one and only reason I am giving Aloha kitchen two stars is based on the service I received last night. My Bestie and I walk in around 5:45 pm and wait about 5 minutes in line to place my order. No biggie. It was pretty busy in there. I place my order of Two Saimen soups, Loco moco and lumpia at 5:50 pm. My bestie places her order of a Mixed plate right after me. As we sit down and wait at a table my Bestie gets informed that they were out of beef for the day. So she negotiates an alternative and we proceed to wait. As we wait a couple orders a wonton soup and combo plate and they sit down. More people are served thru the line when about 6pm a large family comes in that knows one of the cashiers and places an order. In their order there were two Saimen soups, a wonton soup and a Loco moco. Guess who gets their food first? Yep not me or the couple after us. My bestie received her food, and the couple received their combo plate but we had to wait for them to serve their "friends" first before we got our soups. The couple complains to the cashier around 6:20 by this time they have been waiting 25 minutes and we have been waiting 30. They get the manager on the phone who offers them a refund but the cashier can't do it because it was on a card... in all this we are still waiting for our soups. She finally gets my order ready places it on the counter... It sits there. I have to go up to her and ask her if that is my order. She gives me a sacastic yes. When I told her that I have been wait for over 40 minutes she barked an apology and said there is nothing else she can do. When we pointed out that the large family that was almost done with their meal got served before us with the same food she said again "all I can say is sorry, nothing else I can do." For the record when we finally got home the order was wrong. I got one Saimen soup and one wonton soup. She gave me the soup the other lady was waiting for.
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