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  • Update Nov 30, 2007: I just got billed an annual fee of $79 on a Mastercard that stated no fee ** UPDATE: worse to Hall of Shame ** America West Flight Fund Number 01311513962 Balance 80,875 US Air Dividend Miles #: 00453636268 Balance is zero. 0. Zilch. Nada When you buy a company, value the people who used to buy from the company you acquired. Taking their miles away is pretty much the LAST thing you should do ********************************** A Dub is in a tailspin. A flat tailspin into the mountainous dessert A Dub used to be a good little airline. Now that US Air bought them, its starting to look bleak... Incident #1: bad SJ employees. Old crew is all but gone save two stragglers. In are the new employees that look like they're from a temp agency. Incident #2: hold times on phone over 1 hour. Normally I write in to preserve my rights but I was given, "800-247 5691" to call in to activate expiring miles Incident #3: remote ticket offices are decimated. If HALF your customers are too old to use the INTERNET, don't close your mall ticket office! Whatever analyst crunched the excel forgot the line items: Brand awareness, face-to-face contact, service as a salesperson under GOODWILL Some businesses get sick when they get bought: I am adding this to my Yelp list, "Businesses that suck under the new mgmnt"
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