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| - Food: The best way to put it is I wanted it to taste much better. I have been disappointed 4 times in the last year. It is not bad by any means, it is a solid average. Nothing special by any means. It certainly has the hype of a great pizza joint and the interior is definitely a 4 star plus (thumbs way up for the designer, architect and contractor), however the food is mediocre.
Service: Poor for 3 of the 4 trips and extremely bad and lied to for 1 of the 4 trips.
They are good at greeting you, but that is about it. On my last visit there was a 30 minute wait, which we understand, however what irked me was the girl at the front flat out lied. It was a bit chilly and we asked for the outdoor heaters to be turned on since we had a large party with many small children. The hostess said ok, but looked like she really did not want to (it was almost like she was swamped and did not want to be bothered with another task). I looked her in the eye and said, is there a problem with the request. Hostess said no, but still looked annoyed. We waited 20 minutes and still no heater. I walked back in and asked the same hostess and she had a deer in the headlight look and said the heaters were not working. I asked her why she didn't let me know when we were outside since there was no room to wait inside, and she said I forgot. I reminded her we specifically asked for the heaters because there were small children and there were others waiting outside that had heaters on and I asked hostess what attempts were made to make the heaters work, since there were plenty on the other patio area that had plenty of heaters that were not turned on. Hostess replied with just a "sorry", as if no attempts were made and that she simply forgot to ask someone to turn the heaters on and felt it was easier just to say it was broken. I was beyond annoyed at this point, and asked to speak to the manager, at which point I was told our table was being set for us. I was upset, but because i was with family choose not to make a bigger scene and let it go. 2 months later, I finally wanted to voice my experience.
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