Absolutely thrilled with their customer service. I just got a rescue who seemed to have respiratory issues - he was taken to a local vet who told me it was nothing more than allergies. Later this evening my poor pup had vomited 7 times.. I frantically called a couple 24 hour emergency vet clinics and VCA was so helpful and really put my mind to ease. They recommended that I bring Wylie in, but also allowed me to ask many questions and answered all of them. The gal was so friendly and really seemed to genuinely care about his health. She even offered to follow up with my other vet in the morning. While calling around, I got several quotes and $95 was the average .. I called VCA and theirs was $105... I will definitely spend the extra $10 to go here in the future (even though it's a tad farther) . I wish I knew the gals name I spoke to so I could personally write her a card. REALLY recommend going here if you love your animal as much as I do.