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  • I have always had me heart set on a Chaparral boat so when I finally had enough cash together I went down to the dealership. Keep in mind they are the ONLY Chaparral dealership in the state. After dropping what I thought was a great deal of money on a new boat I encountered problem after problem. First, I was told that since it was under warranty they would take care of the Bimini top and non-slip mats. This took 4 months to get them to fix. Second after only being on the lake twice I find out that the motor was missing a part and that the whole rear end of the boat needed to be taken apart and rebuilt, lost 2 months on the water for this one. Third, the trailer tires all blew. I had to replace all 3 trailer tires after only towing the boat about 100 miles. This left scratches on the sides of the boat. I asked them, since they wouldn't take care of the trailer damage or replace my tires would they at least buff out the scuffs? I was told yes, however that never happened, "we're in our busy season" I was told. All and all, I will still buy another Chaparral, however I will be driving to California to pick it up. Jeff is the only one who knows how to speak to customers, however he also knows how to say the right thing and not follow through with what he says. Dale is the parts and service guy and he does not seem to know much about what takes place in the shop. Just ask him what the status of your boat is and watch him say "I don't know".
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