| rev:text
| - Came here on a date night because my boyfriend and I were craving paella and were excited to try it. We'd read many bad reviews, but were willing to give it a chance because there are so few places to get paella in the city and were just in the mood for Spanish food. After the service we experienced and the food that we got, we would never come back.
The Good: The atmosphere was lovely. Perfect set-up for a date spot with wonderful lighting and a romantic ambiance. Totally ready to dig in and ordered several different dishes (the bacon-wrapped dates, assorted meats, the paella, etc.) Until....
The Bad: Yes, I get that they're tapas. Yes, I know that they're small. But there's a difference between little appetizers that leave one's stomach feeling intrigued, excited, satisfied (which many of the other Spanish tapas restaurants we've been to, like Bar Isabel were able to get) and servings that are just plain stingy. Think: a sliver of cheese with one piece of bread on the side, three puny wrapped dates in one small bowl (really greasy and overly sweet), a few slabs of meat poorly arranged on a plate (unseasoned, bland, and tough to chew), etc. Would be worth it if the food was of high quality (to match the prices), but it wasn't.
The Ugly: We came here for the paella, and we were left deeply disappointed. First, when trying to gauge the size of the paella, we asked the server which would be best for two of us to share, as we were both pretty hungry. Knowing what we had ordered previously, he said, "Hmm, I don't know," and continued looking over our shoulder. I asked again, "Would you recommend the small or large?" And the server replied, "Hmm? Oh, small? Okay, yeah, that should be filling for both of you" and hurried off. About ten minutes in, we noticed that the table next to us had ordered the small serving of paella and realized that that would not be enough for us. As I hadn't yet seen the server punch in our order, I asked him if it would be possible to change it. He immediately refused, stating, "NO, the paella is ready to come out now, it's basically done and just waiting for me to drop it off at the table for you." My boyfriend and I both worked in customer service/the restaurant industry before and understand how frustrating it can be for servers when customers change their orders, so of course we were accommodating and agreed to stick with the small serving. 10 minutes later, did the paella arrive? Nah. How about 15? Nope. What about 20? No. Over thirty-five minutes later, our "ready-to-come-out" and "just-waiting-to-be-dropped-off" paella arrives and the server makes no excuses, just drops it off and disappears again. We waited over an hour - an hour!- for all of our food in total, despite us asking our server earlier how long it would take (because we were in a bit of a rush) and him assuring us multiple times that it would take "no longer than 20-30 minutes.
The bottom line: Inattentive, lousy service. Come here if you'd like mediocre Spanish food in small servings, with a side order of attitude. Otherwise, check out other places in Toronto that genuinely care and are excited about their dishes, like Bar Isabel, etc.
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