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  • I've had my ac unit going on 2 years, we noticed that the ac wasn't cooling the house down. The 1 year warranty with Polar Air was already over. It would be $99 dollars for Polar Air to come out or schedule something with our home warranty and pay the $60 service fee. So we of course went with our home warranty. The guy comes out and says we might have a leak because the unit is low on freon. He suggested it would be best to go through the company that installed the ac. We call polar air and make an appt for them to detect any leaks. Polar Air comes out the following week, NO leaks detected but like the other ac company had said low on freon. My husband calls the office and one of the ladies in the office talks to him. He told her what was going on and was asking her why our 2yr old unit would be low on freon. She gives him attitude says that he better pay the $300 leak detection fee and she wouldn't know why freon is low because she's not a tech. He already told her he had no problem paying, he just wants to know why we are low on freon. Even Polar Air's very own tech said that it looks like the person who installed the unit didn't put enough freon. Felt bad for the tech, he was great. He was only doing his job, and he was caught in the middle. Polar Air is pointing fingers at the other company and said they must have done something to our unit. We paid close to $8000 for our ac and now another $820 to fix a mistake Polar Air refuses to admit too. I will no longer refer my family and friends to them. Where I work we deal with Polar Air and we sell their units and setup installs everyday. I will make sure that anyone possibly interested in getting an ac through this company goes elsewhere!
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