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| - I wanted to visit Kinoya ever since I was passing by this place and saw their $1 oyster on Thursdays promotion. Unfortunately, the experience left me disappointed and a little bit angry with the "service" (or lack of it) we have received.
I made the bookings for 18:00 for 2, my husband and I were there on time sharp. I was looking forward to oysters and eating delicious Japanese appetizers and drinking plum wine. We arrived to this place and there were only few occupied tables (it's important later), so not it was not busy.
First of all, the service was almost non- existent, once we received our bottle of wine and oysters it pretty much went downhill from there. Several waiters/barmen came to bring the food, no one asked if we wanted anything we had to always try to get staff's attention to ask for more ice or water or anything. The oysters? I get why the price is $1 now because the way it was presented and the taste? One of the worst ones in my life.
The food took a while, and we were prepared to wait since the bar/resto was getting busier and busier, however, when the tables closer to the entry were getting more food and dumplings while we did not even get our dumplings that we've ordered.
Suddenly we have received one of the appetizers that we certainly did not ordered, however, not wanting to be difficult or cause inconvenience I said we'll keep it and informed the person to put it on our bill.
After almost an hour and fifteen/twenty minutes of wait, a different staff member brings another of our orders and informs us that this is the LAST from our orders. We gently explained the situation and told him that we were still waiting for one more plate that we still have not received. This is where my patience started to run a bit low. Anyway, we have finished with our meal and waiting for the plate of dumplings that we've ordered over an hour an a half ago by that time. I definitely saw several plates of dumplings being carried to other tables, not ours.
At that time I've told my husband that I'm going to give the last chance and wait 10 more minutes, however, if we're not getting our plate we're definitely out of there. Well, as I thought it did not show up, so I got up and asked for the check. This was just not a good service at all.
Finally, when I came to pay the check, surprise surprise! The dumplings that we have never had were definitely included in our bill. This was the last straw for me, I was disappointed and angry and felt like I've just wasted our night on something which is not worth it. I asked for the bill to be corrected and paid the bill. However, for the first time in my life I left 0 tip. Since I was upset I didn't bother explaining the staff or complaining because it's not something I do. However, I thought I would leave my feedback here to help you to build a good customer service and reputation.
Please take my constructive criticism and use it to improve this place if you want to have a successful business and happy clients. It would not hurt to hire maybe few more people and give them a proper training instead of training them how to say "Irasshaimase" in badly mispronounced Japanese. Anyway, that's my review of this place. Would I recommend it to any of my friends? No.
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