I did go back as I had an issue with my back passenger side door handle would not open the door from the inside. I saw Archie. It was the day before Christmas Eve. It wasn't very busy, but there were a few customers waiting for their cars. Archie took care of me! I explained I am an Uber driver and I needed this door working ASAP and he picked up what I was laying down! I waited 3 hours, but I appreciated getting the door fixed on such short notice. They also took care of two recall issues. The only bad thing was whatever they did, caused my clock to completely stop working. I had to go back after Christmas. The good news here was the service guy, (didn't catch his name), knew exactly how to fix it and I was on my way! So, I bumped up the stars. I'll give the next oil change a shot at a full 5 stars!