A terrible experience renting a car at this location. I wanted to rent a car to get out of town for the weekend so I used credit card points and was directed to this airport location. I thought this was going to be a mistake and it surely was. I'm sure if i was getting off a plane this would have been a different experience, but I'm a local and was forced to this location. When approaching this location there isn't one sign that says "rental car pick up"; not one. Confusing to say the least, after circling a few times and a gps that was totally confused and me trying "Rental car drop off", i stopped to ask for help and was directed to "visitor parking". Seriously.
Found the parking lot, met other equally confused consumers and proceeded to lug our bags through the airport. Now the line up.. we are approached by a friendly salesman who asks us if we have an out of state license. No, in state..ok then you have to wait in line...what?? Its getting equally frustrating as this line of three people takes 45 minutes to make it through. The young lady who helped us at the desk was friendly and accommodating (plus one star). Again lug our bags through the airport and they have no idea where the car is..car to be picked up at 1 and its 2:30.
Then the insurance crap.. "how would you like to insure this car?" i have my own insurance so I'm set, is met with sarcastic laughter and disbelief. I wonder if he thought It was my first rental?
Now I just want to get out of here, which is easier since I circled so many times trying to get in here..but its not over yet. A nice young lady stops us and asks about our experience. Now we all sarcastically chuckle and she becomes insistent.."no tell me what happened" is met with "can I please get the hell out of here??"
I have no idea why my credit card company made me book at this location when I used my points.. I will never come here again and, if you are a local, you shouldn't either.