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| - Let me start off by saying we hired them almost a month ago and I'm still heated by what kind of service we received, I would definitely give them negative stars if I could.
I had sent out a project proposal to Electricians to install a phone jack in our apartment because all of the attempts that we tried did not work. We ended up getting MANY responses, but we decided to go with Fowler Electric because they were able to come out SAME DAY and the person we were messaging with was very responsive and professional.
We ended up scheduling them for the estimate and they said that if they were able to fix it they would right there and then and we thought great. She said that the electrician could come out between 4-6 P.M that day...Kind of a big gap of time, but we were going to be home and were desperate, so it was fine.
He ended up arriving at 5 P.M. His name was Arturo. He asks what needed to be done, what was wrong, blah blah. My fiance tells him that we needed a phone jack installed for our internet and that every attempt we tried to make to connect the wires didn't work...He was so perplexed and had told us that he's never installed one for internet. My fiance proceeded to ask "Have you installed a jack for a phone before?" As he responded yes, my fiance had to explain to him that it was the same thing.
So, an hour and a half passes, and 3 jacks later, and he hasn't done one thing! All he did was connect the wires that he thought needed to be connected...
What made me THE MOST UPSET ABOUT THIS EXPERIENCE is that not only was he using a chart to determine which wires to connect (I thought electricians were supposed to know at least some kind of information about that), but he also used the phone jacks WE bought, not ones that he brought in, and then at the end of it all, he charges us $65.
LIKE YOU DIDN'T DO ANYTHING WHY DID YOU CHARGE US MONEY! At that point, we paid him, just so he could leave because it was obvious that he didn't know what he was doing.
We literally paid him $65 to come in and attach wires that we've already attached and to use OUR jacks that WE bought with OUR own money.
Also, during the middle of the whole ordeal before we knew he was doing nothing with his time, we had asked how much it would be to re-wire the apartment to get a phone line going...He just shrugged it off and told us that it could get expensive. Like okay, I understand that, but how much?
I'm just so upset that we paid this guy to do what we literally were doing. I mean he didn't fix anything. He didn't even come in for a "free" estimate, he came in, and started messing with our jacks and thought that was worthy of $65.
Also, towards the end, he tells us "Yeah man, I don't know what to tell you. I would call your internet company and ask them to send you a new wire and see if that's the issue." If that were the issue, then we probably wouldn't have hired an electrician.
I wouldn't recommend this company to anybody, even if they offer same day service.
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