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  • Grooming was terrible. My dog's fur changed after she went there from smooth, dark and wavy to faded, coarse, and springy. When confronted, the groomer was very rude and yelled at me for not properly training my dog, not sure what I did wrong but the vet told me that the groomer mishandled shampooing and damaged her fur. Her eye was also red from soap getting in her eye, also something I asked him about and he lied saying "She was like that when she came in", well she wasn't. I learned later that they have continued mistreating dogs in the grooming and have heard far worse stories than my own. The store is fine, not the biggest, prices are about the same when you have membership at both. But the grooming was terrible and it is not worth the few bucks you would save, now take my dog to a professional grooming location and they never have issues with her, her fur is starting to get better (after a year and a half), and she never comes home with red eyes. I am a business person myself, and this business has terrible customer service that attacks the client and never answers for their actions.
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