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| - I got a deal for Gwen through HouseSeats.com, free haircut and style. I'm a full time student right now, so why not? I went to the salon, which was pretty neat, I've never seen anything like it but it's smart.... each cosmetologist has their own little room with a door so it's quite private. It's like they each have their own 1 room business. Her room is cutely decorated, but unorganized. She has stuff all over the place, I always like when hair stylists have all their cute little baskets of products... But everything was everywhere.
When I arrived Gwen had a client in the chair, which is fine. I alerted her that I was there and waited on the chairs outside her room. Little did I know I'd be waiting for nearly an hour past my appointment time! LATER to find out that I waited an hour for her DAUGHTER. New clients should be first priority over your daughter, didn't make any sense to me.
After her daughter was finished, she (hardly) cleaned up the room. There was purple hair all over the floor, and on the chair that she asked me to sit on. I sat and she asked me what I wanted done.. I told her I was there for the haircut and I wanted to know what she would charge for highlights... Her daughter stayed for a bit and they continued to chat and she sat me down and started to wash my hair..... There went my chance of getting the highlights done that I was hoping to have done. (From a free haircut, wouldn't you want to convert something you're going to make money on??) She finally quoted me towards the end of my appointment, useless information for the time being.
During the appointment she asked me where I was from, where I lived, etc. As soon as she found out my family lived in town, she awkwardly said "so if you like it you'll tell your mom to come too?" which I was caught off guard by. I just feel like if you're confident and you do well, at the end of the appointment you can give me a few business cards and ask me to spread the word. But that's just me.... On top of that, one of the first things she said to me was that there weren't any good hairdressers in Las Vegas.... Which is 100% false information, nice try...
Her next client showed up before she even started to blow dry my hair... The classic trickle-down effect... My appointment was an hour behind schedule, and now her next client (who was also a new client bc she introduced herself) was probably 30-45 minutes behind schedule as well. She wouldn't have had time to do my highlights in the first place!
The haircut was fine, it didn't blow my mind, especially because my roots are just as disgusting as when I went in to see her. I considered going back to get my highlights done with her, but honestly, she doesn't respect peoples time and after contemplating the entire episode I decided I would rather give somebody else a chance... Someone with better time management and communication/listening skills.
Sorry Gwen.... Maybe this will help you see from the eyes of a new client.
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