Worst experience there ever! I go there at least once a week on my lunch break and have never had to wait in line and get my food for more then 15 minutes. Today was the worse and I will never go back due to the horrible customer service. There was no line and I ordered my food, the lunch special. After 15 minutes of waiting it looked my food was ready and put on the ledge between the kitchen and the counter. 10 minutes later it was still sitting there and the cook actually had to put a lid on it to keep it warm. I told the cashier I would like my food please and she said hold on and continued to organize her receipts....after two people after me get their food I asked for my money back since I have now been waiting 25 minutes. The cashier was unapologetic even after I twice said I just really wanted my food which was still sitting right behind her. Instead she just gave me my money back.