Let's start off with the least important stuff, the customer service. I find their over the top pandering to be totally obnoxious. I don't need to hear "thank you so much for coming in" 6 times before I even receive my food, maybe just once on the way out. The soup here is my favorite ever. Their lobster bisque is second to only my lovely girlfriend's. It's a great mix of delicious flavor and the perfect amount of seafood mixins. The clam chowder is also excellent. My girlfriend loves the sandwiches but they seem a little froofy to me, like one slice of deli meat in a panini? Who is that gonna satisfy, a hamster? The ambience is a great mix of upscale feel to the point where I feel guilty drinking my soup out of a bowl like I'm a child but not so fancy that I don't do it.