The experience was some time ago but I was not happy. I brought in 2 bikes and we discussed what needed to be done. I told the man if the price changed I wanted him to call me. When I came back sure enough new price. He told me he thought that it was just if the price changed on the one bike but not the other. I disputed for a bit but my son was with me and I was a little concerned about what would have happened had I lost my temper.