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  • West USA Realty Revelation - The Spectrum Group was hired by West USA Realty Revelation - Property Management to conduct the final walk through on a rental home. The property management said that they hired a third party to conduct a move in walk through and a move out walk through. Jason G., the "Property Management Team Lead", was in fact the one that conducted the final walk through. During the original walk through, the "third party" conducted a mediocre job and didn't notate the items of concern in the report that needed to be addressed. The house was not professionally cleaned, spider webs adorned the windows, the weed infested yard was not kept with massive amounts of bird droppings greeting us on the sidewalk as we first walked in, mold on the bathroom walls, carpets had urine stains and the scent of urine throughout...really too much to list. The standards in inspections changed during my tenancy. When I asked Jason G. about items of concern during the final walk through process, he shared minimal information and pointed out items that were already preexisting and normal wear and tear. I took photos of the items in addition to the photos that I already took to compare to the video taken at move in and handed over keys. Needless to say, I did not return the home in the same condition as I received it. Several days later a report was provided with much more detailed information than the information Jason provided at the time of the final walk through. According to Renee L. via email, Jason G. is discouraged to discuss any items of concern at the final walk through. I had 11 hours left in my lease to remedy anything of concern, but surrendered the premise because the items that Jason pointed out were preexisting and or normal wear and tear. There are several issues of concern: 1) The move in inspection standards were very different than the move out inspection standards (not Jason's fault) 2) My issue with Jason is that I was informed that he was discouraged from sharing information at the time of the final walk through. There was an allotted time frame to remedy the premise before surrendering keys, but I was not aware of anything that needed to be remedied.
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