We come here often for maintenance, but the attitude of people here will stop that now. Once they let us go without bothering to check the vehicle properly and we found there was a weird noise whenever we accelerated. They fixed it when we brought it back, but no apologies offered.
Today, we dropped off our vehicle in the morning and was told that it would only be a couple of hours, which meant they would be done by 12-12.30. I called up at 1.30 pm and was nonchalantly told that it would be another 30-45 mins. This was after stressing that we had a long trip to make later in the day and needed to get out as early as we could, so we didn't have to drive in the dark. Now, it is after 3.00pm and we still don't have the car.... they keep saying 'Just a few minutes'!