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| - I've been using this company bi weekly for just over 3 months. The first time they were here, they didn't mop my tile, dust a few window sills, and a few other things. I called to complain, & got a SMALL discount. They wanted to come back & do the work they should have done the first time. I didn't want that,& they struggled with a discount. I gave them another chance, & they were ok, not great, but the girls are friendly, & do an ok job. Every time, we had to remind them that their vacuum cord leaves marks on the corners, they never had to make a bed (ok, one time) never changed towels or linens, never vacuumed furniture, never swept front porch, we are 2 adults over 50, no pets, no kids, no clutter, it's pretty easy to clean our home compared to some others. Today was the last straw. I was not home, but my husband was. He told me he didn't think they mopped. I checked, took a damp mop to a few areas, & it was dirty. Also they sent 2 girls (both new) when we usually get 3. They were here for the same amount of time 3 usually are They charged me the same for 2 girls at 2 hours as they did for 3 girls for 2 hours! .I called Angel, & she claimed we had 3 1/2 bathrooms: we have 2 1/2. She wanted a picture of my dirty mop! Wow, why would I make that up. They would not reduce my rate, but wanted to come back tomorrow. That didn't work for me, so Angel said she would come with the crew for the next cleaning (to count my bathrooms) & go over their work when done. I didn't like the way she handled it, so I told her they will not return. Her reply , "OK, we'll take you off the schedule" . Customer service is not a priority for this company.
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