I went inside the bakery to order my mother's birthday cake at 11:00am. My friend and I discuss cake options with the young man. We spent 30 min. narrowing things down n we decided on a sheet cake. It was perfect for what we wanted. Paid in full to have it by September 22nd. I was not informed of the cancellation and refund policy. Had I known that I wouldn't attempt to cancel. I call at 9:10 Monday morning to cancel due to my aunt already purchased a cake for my mothers birthday. The owner says she can only give me store credit. I don't need two cakes. There needs to be a cancellation window in case of emergencies!
The cake shouldn't be in the process of being made.