Updates to the workflow has made the donation process run smoother and faster at CBS. You can do your questionnaire online before you get there which saves a ton of time. If not you can quickly do it on a tablet at check in. For my last donation a good 30 minutes of wait time was shaved off which was awesome. I still hold back 1 star as the parking downtown is a pain. Usually find something but the building has a small lot so you are often trying to find a spot on the street. Still a fan of the Cookies by George and how lovely the folks are at the last station, the reception station. Those of us who donate regularly would do so whether we got juice or cookies or soup but those nice treats are just a plus to the donation process and the volunteers at that station always make you feel special.