| rev:text
| - I cannot recommend this place for hosting a party.
They used draconian means to extort an extra $75 for a "food handling" fee and even called the police to ensure we paid... at a six year old's party!
When we had the phone pre-party "checklist" call, their representative mentioned their food policy and said that we can only bring cake and ice cream. We said that we wanted to bring pretzels and grapes and they verbally agreed that would also be fine. We also mentioned that we would be bringing our own beverages not once but twice in the conversation.
So, on the day of the party, we showed up with our snacks, water and juice boxes. That's when they said we couldn't bring any drinks, even though this rule wasn't discussed when we booked the party. While caught by surprise, we balked and they agreed to let us bring water, but not juice boxes. I asked what drinks they could sell us, but they only have soda and Minute Maid Lemonade. Minute Maid has artificial food coloring which we can't give to our son and we (like many other parents) choose not to give our kids sugar and caffeine loaded soda. I asked if we could pay a fee to bring in juice, but the manager said that was not possible. Fine... not worth making an issue.
Then... toward the end of the party (it was still going on), they gave us the "bill" with a $75 "food handling" fee. We were told this this was for bringing in pretzels and grapes. REALLY? They brought the pretzels in for us! When we questioned this, the manager said that the owner told her to charge us this fee. This amount was simply fabricated and not written in any of their policies or literature, mentioned ahead, or agreed...even though I specifically asked if I could pay a fee. Why did they mention this fee only after we served the pretzels and grapes? When we told them the person on the phone told us this was OK, they would not even consider that this could have occurred. My wife was basically called a liar over this. Our entire family always tries to operate with the utmost integrity and honesty in all of our dealings - being told that we were untruthful about this was very offensive. The manager raised her voice to us and insisted we resolve this DURING our party. I said I'll finish the party and then resolve. The owner refused to talk to us and the manager then called the police before we even finished the party in apparent effort to force us to pay the $75.
I later spoke with the owner, who was upset at me for ruining his day at the mall with his family because he had to come in to work over this. He wasn't interested at looking at anything from my point of view or willing to refund the $75. It was unfortunate that the owner insisted we must be lying about what we were told in advance and told his manager to charge us this random amount and call police if not paid vs. either talking to us or considering the possibility that we brought snacks and drinks based on what we were actually told.
The place could actually be fun if the food and drink aspect were not so terribly managed. The whole day was tainted over a lot of nonsense and poor communication.
Naturally, we don't recommend doing business with this establishment.
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