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| - I never expected to watch my dog walker shake my dog violently in his crate on camera. After adopting our pup this spring, we hired Little Friends to walk him while we were at work. Our pup had some trouble adjusting to his new home, so I set up a small camera to check on him while were out and gave our walker a heads up about it. After 3 weeks of adorable report cards and texts from our walker, I noticed our pup was scared of him, despite reports of "bonding" on their walks. When my pup wouldn't leave his crate one day for fear of the walker, the walker picked up the crate (with our pup inside) and shook it hard. Very hard.
Unfortunately, this could happen with any dog walking service. I judge Little Friends most for their terrible handling of the situation. I had to fight them to get them to believe me (hello, it's on camera!), apologize, and refund our money. In fact, the manager called me several times to defend the dog walker. Really? Seriously?
In the end, the owner never contacted me to ask what had happened or apologize. Eventually, the manager refunded our money for the entirety of our time as clients and I was left wondering what had happened to our sweet pup during the 3 weeks they were supposed to be caring for him. And yes, the manager told me to take my business elsewhere. We've done so gladly.
BTW, Little Friends gives a discount to customers who give positive reviews on Yelp.
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