So my husband and I have had an account with OneNevada for almost 2 years now. I had accidentally submitted an online payment to the power company and it was waaaaay more than what I had to pay. OOPS! So I went into the Rainbow location and had the pleasure of working with (Gosh I hope this is her name) Josie. I explained the entire situation to her and she put in a request to reverse the charge. She quoted me up to 5 days and said she would give me a call when the money was returned to my account. Not only did it get done in 2 days, but she did in fact call me to notify me! I cannot thank her enough for what she did. If you get the pleasure of working with her, you will not be disappointed. I wish I could hug her so tight for taking as good of care of us as she did! THANK YOU SO MUCH JOSIE!!