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| - Where to start??
I went there after hurting my leg. I arrived on crutches we had on hand and in a lot of pain and the front desk staff had me stand there filling out a bunch of paperwork. After that, they kept calling me up to the front desk for more information, payment, etc. You would have thought they would have noticed that I was hurt and was having trouble moving around and either offer me a chair at the desk or come out to the lobby to where I was sitting for the information. There was practically nobody there, so they can't use that they were too busy as an excuse.
Then I am brought back and a weary-looking nurse comes in and says something like she'll be my "health care provider" for the visit. They send me back for x-rays and I return to the examination room. A while later she comes in and says she doesn't see anything wrong. So they don't even have radiologists reading the x-rays and the nurses do it there. She asks me to try putting weight on my leg and it's excruciatingly painful. She frowns and says that isn't good and walks out.
I think she's going to go get a doctor, as in an M.D., to check me out. I sit there and wait and wait and wait for about 15-20 minutes. But nobody comes back. Finally I hobble out to see if I can find someone to see what's going on. And I see the nurse practitioner sitting at a counter, seemingly hanging out talking to another worker. I ask what's going on, and they shoo me back into the examination room and say someone will be with me in a bit. Again, I think a doctor is on the way.
A while later a medical assistant comes in with a brace and an order for an MRI. She says it'll probably take me two weeks to get in for an MRI, and until then not to put any weight on my leg and to wear the brace. Well, the brace doesn't fit and I can't stand up or sit down without any help. She seems unphased.
She has me sign some documents saying that I've been seen and hands me a bunch of documents including the MRI order, a prescription for pain medication that I never requested, etc. and sends me home.
When I get home I go through all the documents and it says that I have potentially serious injury that typically requires surgery! Yet they send me home?? And the documents that they had me sign say that they explained my diagnosis to me and that I understand it!
I eventually get in for an MRI and it reveals that I do have a fracture. I go to see an orthopedic doctor and bring the x-rays that took at Urgent Care Extra, and the doctor sees the fracture and even points it out to me.
At Urgent Care Express I never saw an MD. I don't even think one was there. They don't have radiologists reading x-rays. And they send people home with fractures.
Welcome to modern heathcare.
So if it matters to you, before going to this or any other urgent care you should ask if you'll be seen by an M.D. and if you need x-rays if a Radiologist will be reading the x-rays.
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