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  • All pretense, no real customer service I rent twice a month from enterprise. Last month, I get a collection agency bill claiming I had not paid an enterprise bill. Very surprising, since if am a enterprise plus member and credit card is automatically bulled, and I never received any letters from enterprise. I called enterprise,and was told twice that I had nothing outstanding. Then the collection agency sent me an actual enterprise invoice. Called enterprise and they 'promised' to get back to me. Ten days later, no response from enterprise and a new letter from the collection agency. Called the rental location, and the manager 'Dan' was patronizing, while talking professionally. He claimed he had lots of customers waiting in line, and would get back to me. Never did, called him again next day, nothing resolved Bottom line - enterprise is understaffed to deal with their customers - their phone customer service is happy to lie to get the customer off the phone - same attitude extends to managers at rental locations Canceling my enterprise membership and will NEVER rent from them again
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