I bought a pair of Crocs from the website for my autistic son thinking they'd work for him. Unfortunately their size chart wasn't accurate so I brought them into this store to swap them out. The pair of shoes I chose to swap them out for, were more expensive than my original purchase, so of course I paid the difference. My son didn't like those either, so I went to return them. I still had the receipt and the tags. The guy processing the return, was adamant that I was only due to receive the difference between the initial cost of the first shoes and the cost of the second pair, which was about $15. I was still out of pocket about $35 and I very clearly explained this to him, but he just didn't understand. We went round and round and it was a big huge waste of my time. He eventually called me and told me he was sorry and to come and recoup my full refund. Ill never buy crocs again. Terrible experience