I paid for Move Out one-time cleaning, and I had to have the apartment cleaned after they finished because it didn't look like it had been cleaned. They skipped the frig, oven, drawers, cabinets, and closets. I called to discuss and was told they might be able to send someone back that day but likely the next. I had to turn in my keys, so I instead asked for a partial refund. I was told a manager would have to do that and wasn't in but would call me back. I got no call that day or the next several. I finally got the manager on the phone 6 days later and had a horrible conversation. She said none of those things were included (opposite of what the first guy told me), said that I already had a discount because it took 30 minutes longer than I'd paid (their estimate, not mine), and when I said I'd be speaking to the corporate company about the poor service, she told me it was a franchise so that wouldn't do me any good. No apologies and no ownership of what they put me through. I do not recommend this service to anyone.