Having driven sadly by this place many times in the past (they close just when I need my afternoon caffeine fix), I finally got to eat here after suffering the misfortune of giving someone a ride early in the morning (9 am is early when you're in college!). Immediately I was a little let down by the customer service - the two girls behind the counter were so interested in their conversation that they couldn't stop to greet me as I walked in. They do have an incredible number of options, but most of the flavors of bagels I wanted to try were out. I decided on a honey whole wheat bagel with strawberry cream cheese and a large coffee. I was pleased that there were many options for brewed coffee - they didn't just put out a pot of Folgers and call it a day. Also nice was the carafe of soy milk to put in your coffee, something I've never seen. Disappointing - the lack of to go lids for the coffee cups. The bagel itself was great - tough outside, delightfully chewy inside, definitely not what you pick up at the grocery store or even at Einstein Bros. The cream cheese was a let down though - it had little flavor and was pretty runny (thankfully they included a napkin in my to go bag). I will be back when I get the chance, but I won't be quitting Einstein for Back East anytime soon.