I've been here a couple times now because a friend lives just down the street and although the good is decent (standard pub fare) the service is where they have completely lost me.
My second last visit is the only time we've have good service and the waitress went out of her way to have fun, tell some jokes and make it enjoyable when there were other factors out of her control. I would go go back if I knew she would be my server everytime but that never happens.
The last visit it took me over 10 minutes to get a water that was supposed to have no ice and a menu. Actually had to ask twice for a menu. Also had to order my food twice cause they forgot what I wanted (only had 3 ingredients to remember...) and then only came back once to fill up my water when I had to get another waitress to fill it in the meantime.
Now I know, you're probably sitting there like this guys high maintenance blah blah, I was at the bar in front of a pop gun and only ordered 3 things, water, coffee, omelette. It took over an hour to get food and most of that was me waiting for buddy to come back around. It was busy, but not to the point where anyone was slammed.
Gave them more than enough opportunities to win me over.