My boyfriend came in and ordered for to-go today. And he was annoyed that it took such a long time, because we've ordered to go a couple of times and it's never been that long. We got two teriyaki chicken bowls and potstickers. There was no teriyaki sauce only soy sauce. So he drove all the way back to get it, which made him more upset of course. A couple of times we've eaten there the food comes out before the starters (which are cold). We enjoy the food a lot and that's the only thing that keeps us coming back. But the service is poor, meaning it's slow and unorganized. We are almost to the point to stop coming in.