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| - I wish I could give 5 stars (FOR APRIL, DR HARTER ASSISTANT, she is amazing and such a pleasure to be around, thank you) however, I had a less than pleasant experience checking out.
I just don't understand people who don't have great customer service/ people skills yet choose to work in the customer service field?? I don't appreciate monotone, annoyed, unhappy tones who don't smile nor try to connect with you in any way, and that's exactly how the check out lady treated me.
She explained a bunch of things to me about my appointment that I didn't understand afterwards, I kept telling her "what??" Like she wasn't speaking clearly nor was she making any sense. After I asked her a hundred questions, I kinda understood. Basically what she was telling me was that I have an appointment in one month with Dr. Harter, but I have an ultrasound in 2 weeks at a different location (I had to ask her why, she said their tech was booked, but she didn't explain that until I asked her why), then she said I had another appointment with a specialist and they would call me... she kept using big terms that I don't understand, doctor words or something that I didn't understand & I kept asking her what the hell she was talking about and she was annoyed that she had to explain herself.
Basically she gave me 3 different appointments with 3 different locations and had the nerve to be annoyed that I didn't understand! I thought I was only being rescheduled for one appointment, so excuse me for bad communication.
But April was amazing and I'm so glad I got to meet her, I don't understand how she's not already a doctor HERSELF!
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