Everyone has an off day. I say that's okay. But when you have waitresses that are not polite, food that comes out one hour after you have ordered them and not cooked to how you've asked them, then you know that something's gotta give. This was obviously not the first time and what makes it difficult to be understanding about these bad experiences, is that they didn't happen on a weekend when they were busy. It happened on a rather mildly busy day, at best. So yeah... I love their food. But I'm afraid my money would be best spent in a place that has both good food, but also good service.