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  • Note to everyone out there: When you speak with a field technician about an upcoming visit, be absolutely certain you also confirm it with their office! I was foolish enough to NOT do this. Chad, the tech who contacted me initially for a quick upgrade of our A/C unit, called on (I believe) June 6th and left a message about when to come out to install the part. I called him back that day and left a message that a week from Wednesday (June 15th, 2016) would be fine. I asked for a call-back to confirm the date. That Wednesday morning, I called their main office and asked when Chad would be out. They had to call him and he then called me. Here's the conversation: Chad: Oh, Hi. Did you get the message I left? Me: Yes. Did you get mine about doing the repair today? Chad: Yeah. I've been a bit busy. [Interesting, that he received my message but had the audacity to ask if I'd received his. Duh.] Me: TEN DAYS of "a bit busy"??? Chad: Yeah. The upshot? A different tech came out that day and did the install. VERY nice fellow. Thorough, polite, professional, personable. Just don't ask for Chad. Apparently, he's a "bit busy".
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