Meh.... Been here twice. Very underwhelming. The entire model needs to change. When you have a price point of $9-$14 for lunch you need to provide higher levels of service.
1- stop handing menus at the door. This confuses people in thinking they can sit down and order. Everyone says "oh, I guess I have to go up to the counter to order".
2- this leads to ringing people up before the meal, and if you pay with credit asking for a tip before the meal has even started. Both my visits deserved no tip, although I left 20%.
3 - don't make customers get up and go to the counter for a refill. You are very quick to offer a drink while reading over the menu, but why must the service stop at that point.
4 - the overall food quality has decreased significantly since the corporate take over. Chintzy amounts of meat, up charges for everything. Overall a worse food presentation.
Overall, if you want $9-$14 for lunch, you need to act like it, and serve quality food.