Baskin-Robbins has officially lost all stars with me! Went in to reward my daughter for doing a good job with a scoop of ice cream. On the way in an elderly lady, maybe in her mid 60s with her daughter who had to be in maybe her mid-40s dropped her single scoop cone while getting into the car. She came back in and told them that she had dropped her ice cream and wanted to get another single scoop. They charged her when they clearly saw that she had dropped the whole ice cream on the concrete. She was the car parked RIGHT IN FRONT of the store. This isn't like it was the flavor of the month ice cream and they were running out! She had a simple single scoop vanilla cone! And this isn't like she asked for a senior citizen discount or something like that when she paid! Their customer service is just plain ridiculous!