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| - I'm sorry but I must agree with several of the most recent reviews. Having been a long time customer of Bagel Nosh, I've seen this particular location change hands twice in the past. Both times there were changes, but they were minimal. The biggest disappointment is the poor quality with this new ownership. The bagels are smaller and don't taste the same. Two Saturdays ago, there was a group of high school track students who had come in after their morning training run. I expected service to be slow that morning, and it was. But that's okay, I was glad that the store had a lot of business. But the person who took my order must have lost the order or gave it to someone else because the woman who finally put my order together came out and asked me three times what my order was. After waiting 25 minutes, she came out and asked me again. I was just about ready to say don't worry about it, you've obviously got your hands full, and just ask for my money back. But instead, I repeated my order to her. Ten minutes later she came out with my order. This morning hubby and I decided to try again. We placed our order (2 bagels with cream cheese and an Arizona Classic bagel sandwich). I presented my loyalty punch card which I've accumulated (finally!) enough purchases to earn a free sandwich. Under this new ownership, I was told that my punch card was no longer honored. Having purchased businesses myself, I feel it is poor practice to not extend good will to past loyal customers while building new relationships, especially for something as inexpensive as a bagel sandwich. It's a good thing I've got Kokabelli Bagel shop not far away as I doubt I'll be coming back.
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