The staff were very pleasant, that was about the only positive of my to-go order. I ordered a chicken parm hero which also comes with fries or o-rings...which made the $13 price a little more realistic. The sandwich was probably the worst attempt at chicken parm I have ever had. The bread was terrible, like mass-produced hamburger roll terrible. The chicken was clearly a frozen patty diced up and swimming in canned sauce and covered with cheese that was melted, however not browned so that just screams "I was microwaved". I had high hopes since the neighborhood desperately needs a good Italian spot, but was quite disappointed and won't be back. If burger king still served their Italian Chicken Sandwich, it would be head and shoulders better than my experience at Red House.