The online reservation process was simple and quick. We added our gratuity up front during the payment process. The driver mentioned he prefers that as opposed to cash after. Who wouldn't, right? I agreed on this type of service since you don't want to carry cash when I don't have to. The pick up and drop off was just as expected. No issues with any part of our service. Driver was very friendly and accommodating. I would definitely use this service next time.