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| - I am from Las Vegas and I've had my fair share of all you can eat sushi. I came to Orient sushi with an open mind knowing that good sushi is hard to come by here in AZ.
We ordered crab wontons, seaweed salad, miso soup (not on the ayce menu but they made an exception), yellowtail, Albacore, red snapper, tuna, phoenix roll, chandler roll, and crunch roll. The crab wontons and miso soup came out within 5 minutes of submitting our order. Then came out our Phoenix roll. Everything was good. As we were waiting for our food to come out we noticed what looked to be the owner scolding her employee in front of customers. Then 30 minutes later our yellowtail, red snapper, and tuna came out. Upon this delivery our server informed us that the Chandler roll isn't on the AYCE menu (which we specifically asked if it was and our server said yes) we then asked where our albacore was... He said it was still being prepared. Twenty minutes later our server then came to us to let us know that Albacore is sold out for the night. Then that's when we asked for the crunch roll it came out fairly quickly it tasted like old fish. At this point my husband was livid. We had never complained in a restaurant before until now. My husband has worked in the industry for 6 years and we understand that restaurants have bad days. But this was unacceptable. We went to the owner of restaurant to complain and he was full of excuses. Our server was defending us because we had waited long periods of time to receive our food and the owner scolded him right in front of us. Being an owner of a restaurant who claimed to be (and I quote) in and out of the business for 36 years should know the following things,
Your employees are reflections of the mangers/owners. Meaning if the owners aren't professional neither will your employees.
Never use excuses. Everyone knows that there are bumps in the road. As a owner you should never give excuse as to why food/service was as terrible as it was. Just take responsibility for what it is. There is no need for excuses like "you came in after a rush" or "one of our chefs got into a car accident"
To make a long story, not as long... At the end the owner did apologize and did compensate. But to me it just was a really bad experience overall food quality, service, and professionalism. I really wanted to like this place because as we sat there waiting for our food it did seem like regulars do come often. I don't know if I can say that I won't come back because I do believe that sometime restaurants need a second chance and the owner did seem sincere about his apology.
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