The only reason why I am giving this truck company one star is because it was easy to book the truck and there was plenty of availability. I did not have the same issue as Paul B. but I did have a bad experience. I also caution you from using this company. The truck that we rented was filthy and the roof leaked. The floor of the truck was covered in mud; it was clear that each truck is not washed in between clients. As we live in the Vancouver area and rain in March was an inevitability the results were awful. The cardboard boxes we pack our book in were all soaked. Picking up the truck was also a questionable task as it was in an unsecured parking lot with the door unlocked and keys in the ignition. When you return the truck it is the same process so there is no staff to discuss issues/file complaints with. Please do not rent a moving truck from this company. When I went to look for an email address to file a complaint for the company there is unfortunately none listed on the website.