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  • I went to Wendy's today and placed an order for a Baconator, crispy bacon, no ketchup, protein style wrapped in lettuce instead of the bun. Paid for my order and was told to pull up for my order. I looked at my receipt and they charged me for an extra item I didn't order - a BLT crispy chicken. I went back inside and the guy who I paid came up and said he thought I order the BLT crispy chicken sandwich in addition to my baconator and side caesar. I said I didn't. He refunded me for the chicken sandwich with no remorse. I got my order and was about to leave when I thought I should check my order again. In a small container there were two patties thrown in with the bacon and a dollup of mayonaise. No lettuce wrap. I turned around went back into the restaurant again and specifically asked for a manager and only wanted the manager. The manager sent a kid up named Sean. He was very nice and just stuck in the middle. I explained to him what I wanted. They supposedly remade the order for the baconator. It came back with a small piece of lettuce at the bottom of the tray - not lettuce wrapped protein style. WTF is wrong with people???? The staff was beyond incompetent.
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