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| - My wife and I were on vacation when she had a seizure in the airport and EMS took us to St. Luke's because it is so close (I'm guessing). If we had just been in the ER I would give this place a FIVE STAR. The ER staff were all so friendly and courteous to my wife and myself. We have been in several hospitals before and no place has ever been so kind and caring especially for myself who waits by the bedside the whole time. Rebecca, Colleen, and Lee Asked me several times if the patient needed anything, made sure she had blankets to stay warm and made sure she had pain medicine for the after care from the seizure and fall. They even brought me water and made sure I ate a meal even after I refused so I could stay in the room! The ER definitely went out of their way to make us feel like we were being taken care of....
UNFORTUNATELY, as soon as my wife was admitted and taken upstairs to be further evaluated overnight the care totally flipped and turned for the worse. The nurses were not friendly, very short with us and showed no kindness. We had to ask several times what was even going on and why she wasn't getting medication. When the neurologist came in, he never mentioned anything about taking my wife off pain medicine or anything and that is when things got even worse. He prescribed her with a new seizure medication, that turns out the hospital doesn't even carry! So my wife went the whole night without seizure medication. The doctors said they just wanted to release her.... Because of the lack of medicine she ended up having one more seizure! The nurses told us the heart monitor and video surveillance they use to monitor seizure patients would tell them she was having a seizure, but i was the one who had to run out and tell them more than halfway through the seizure (I stayed by her side thinking they would be alerted and come in). They came in to the room only to leave right after. I noticed the heart monitor cables had come off during the seizure so I let one of the nurses know and they said they would come back in. Over 30 minutes passed and during that time I had to find someone in the hallways to find me a puke bucket and help get her situated again in bed (thank you male nurse not assigned to my wife's room). It wasn't until I hung up with Patient Relations(PR) that a CNA came in to help put the heart monitor back in place and working properly and that vital signs were taken. The PR came up and that's when the day doctor finally came in to see the patient. She let us know that she is following the neuros notes and that my wife wasn't even prescribed meds for seizures. She proceeded to pull me out of the room to tell me the nephrologist believes my wife is either attention seeking or wanting drugs and the seizures are fake!!!!! You can imagined frustration and outrage of this comment and what any person would do for their loved one hurting.... For the next two hours I argued and fought for patient rights and even asked for a new doctor. It was then THE DOCTOR CAME BACK AND ADMITTED SHE READ THE PATIENTS CHART WRONG AND THAT THE NEURO PRESCRIBED SEIZURE MEDS AND WHAT SHE SAID WAS WRONG!!!! THIS MEANS THE DOCTOR LIED AND NEVER EVEN HAD A CONVERSATION WITH THE NEUROLOGIST!!!! Even after we asked for a new doctor the hospital never gave us a new one and I even told them that if they weren't going to given wife proper care to just give us the same medication she was previously on so we could get home. They refused still. The nurse finally came in and took the IVs out but then walked out without a word. We were left in there for ten minutes before we decided that we couldn't take any more and since she had all tubes out we should just leave. Mind you the hospital did not leave us with any prescriptions or anything even after three seizures in 24 hours!!! Never ever EVER EVER go to this hospital whether you live here or are going on vacation. They do not respect the patients or give them any rights!!!! They have no bedside manor, no empathy. These people should not be in the health care field, nor do they care about the people, it is all about money to these heartless greedy people.
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