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| - Best customer service I have experienced in an Auto repair Shop.
I had been shopping around for a garage that would install an aftermarket DLR Kit for my car, as well as some LED strips. The Quotes I was getting were ridiculous, in the order of 4 to 6 times what I paid for the materials.
The CFO in my company, who happens to be a big Car enthusiast, recommended a couple of Shops, one amongst them Salem Boys. Shortly after, I began corresponding with Alan, who immediately took care of me and offered the most competitive pricing out of all the shops I had contacted.
Installation was completed in a few hours and I was a happy customer...But wait... Calamity! After a couple of days i noticed that the LED kits were flickering and changing intensity. I called Alan, he had me bring the car in the very next day to get re-wired.
You'd think that was the end of that! But unfortunately it was not! After a couple days I once again noticed The LED's were still flickering. Without a second thought Alan asked me to bring the car back in and they kept it for most the day to ensure that the problem will not present itself again. When I picked up my car Alan asked to please contact him again if the issue reoccurred, that we would get it fixed no matter what.
But fortunately for all those involved, the issue was fixed.
All throughout these 3 trips to the shop, I did not pay a single penny more; My calls were always promptly, professionally and courteously handled and I was transported to and from work on their courtesy shuttle.
They have made a customer for life.
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