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  • This review is strictly for the Firehouse Subs off of Bell are in Surprise. Below is the email I sent to the franchise owner, who has yet to respond outlining why I give them a poor review. I wanted to reach out to you and first say how happy I was that there is now a Firehouse Subs in Surprise. I am originally from Georgia and have spent some time in Jacksonville, FL. So, I am all to familiar with the Firehouse Subs franchise. My girlfriend and myself have been to the new location off of Bell Rd a few times, we were even there for your opening night. Since the opening of the store we have watched things progress and change and have been mindful to give the employees time to learn the ropes and get all of the processes in smith working order. Unfortunately the speed at which 90% of the cashiers can take an order is less than graceful. The majority of the time when we go there always seems to be someone new "learning the register" and we along with the growing line of people behind us must now wait as the chaser learns the system on their own. I completely understand that they have to learn. But, the fact that most often than not there isn't a knowledgable person shadowing them as they crawl their way through the system is painful to watch. I have also been in a few times to see all sandwich makers literally standing around talking and watching the line grow all while a second register is unmanned and no one is making a move to help the register. I have been in twice this week, only to walk out before ever getting the change to place an order all because there were literally two people in front of me in line and I could already tell that the wait for those two people to get taken care of was a longer wait than was necessary. Another item that I wanted to bring to your attention was that on the second night, that I walked out without ordering anything, I waited to order only to find out that the store was out of meatballs. Again, I understand it's a new store and things happen. But, to wait in the excessive line to only then be told that there weren't the ingredients needed to make a standard sub was my breaking point. At this point I wish you good luck in your endeavors with the Firehouse on Bell Rd. But, I have no reason to return without some assurance that these issues have been addressed.
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