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| - The person on the phone who set up the appointment for me was great! Nice, funny, informative. BUT...the day of my appointment, my 2 roommates and myself wait for the 2 hrs that they gave us, and never came (or so we thought). We were in the living room watching tv, and as I looked at the time, decided to open the door to see if their truck was outside, or if they were driving up to the house, then I found a note "sorry we missed you". Mark Burnett, our technician, didn't even knock on the door or ring the doorbell, just posted a note on the door and left!
I called the service number and found out he told dispatch that nobody was home and to close the order and I'll have to reschedule. I normally write reviews that make me happy, but this is my 1st time being furious at a company. If you want to waste your time and money, by all means, choose this company and ask for Mark.
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